Thomas A. Tripp and Robert J. Bies
Most people who have worked in a group have probably faced a “getting even” situation. I remember a woman who asked colleagues in our shared office space not to wear perfume. A co-worker who felt personally affronted didn’t respond directly, but she soon began applying her fragrance at her desk.
For managers, or anyone working in an organization, the consequences of a workplace conflict can quickly … » More …